As you reach ALPS Wellness, you will be greeted by our staff; in which you will need to present your Identity Card (IC) or Passport. 

You are then given the registration form to complete the details. Once registration is done, you will be then referred for consultation. 



Patient will be assigned a consultant. The registration form is passed to the consultant in charged. The consultant discusses with the patient regarding the options and treatments available. Thereafter, the patient is referred to a doctor for further consultation.

For existing patient, the receptionist is required to inform the consultant and the nurse in charged. The doctor in charged consults the patient again. Once the patient comes to a decision regarding the treatment, an appointment for the treatment is made.


Once the patient comes to a decision regarding the treatment. The patient is required to make the necessary payments. (Consultation fee and a deposit for the treatment). Once the payment has been made, a receipt must be issued and given to the patient.


The nurse or the doctor accompanies the patient to the treatment room. The details, steps and the risk of the treatment must be explained to the patient. The patient is then required to sign a consent form. The nurse is required to take vital signs, the body measurements and photograph of the patient (of area/region to be treated) before treatment. This is to compare the changes of the patient before and after the treatment.

Photograph are only required for selected procedures such as cryolipolysis, laser and surgery. Treatment is to be carried out as planned. The patient is kept under observation post treatment until he/she is fully stable. The nurse dispenses the appropriate medication.


The patient is discharged once he/she is stable. Appointment for next treatment should be made.


All payments are acceptable by cash, credit card, cheque, bank draft or direct transfers.

For any enquiries on financial issues, please feel free to contact our finance department at 1700 81 7879.


You may contact us at 1700 81 7879 or email us at for further enquiries.

ALPS Wellness accepts payment by cash, credit card, cheque, bank draft or direct transfers.

Clinic Visit & Working Hours
Wednesday to Monday: 09:00 AM – 06:00 PM
Tuesday: Closed

Just hop onto a local cab or call a Grab Car / Uber at the KLIA and let the driver know that you would like to come to Best Premier Ion Delemen, Genting Highlands. The distance is approximately 116 km and the journey takes around 1.5 hours. The cost of the cab should be approximately RM170.

Yes, there is. There is a shuttle service from First World Hotel to Best Premier Ion Delemen daily.

There are plenty of places to see and things to do around ALPS Wellness. Attractive places include:

  • Sky Avenue Mall
  • Genting Premium Outlet
  • Awana Skyway
  • Chin Swee Caves Temple
  • Happy Bee Farm, Insect World & Butterfly Wonderland
  • Mini Cameron Highlands Garden
  • 20 Century Fox World

You may contact us at 1700 81 7879. You may also email us at for further enquiries.